Technical Support Manager (client Services Manager)
Bazaarvoice
Bengaluru, India
On-site
Leading and coaching teams
Best-in-class service experiences
Customer engagement, delivery, and support programs
Bazaarvoice is seeking a Technical Support Manager in Bengaluru, India, to lead client services, ensuring exceptional service experiences and driving customer satisfaction. The ideal candidate will have significant experience in customer-facing roles, particularly in a SaaS environment, and possess strong leadership skills
Job Summary
Drive best in class service experience for clients for all post-sales support activities including engagement services, Implementation services and Technical Support.
Coach and support team members to help them meet departmental goals and ensure professional growth and related performance.
Create & manage monthly/quarterly departmental reports to determine whether KPIs (key performance indicators) are being met and identify areas for improvement.
Matching Summary
Match Score: 85
Bazaarvoice is seeking a Technical Support Manager in Bengaluru, India, to lead client services, ensuring exceptional service experiences and driving customer satisfaction. The ideal candidate will have significant experience in customer-facing roles, particularly in a SaaS environment, and possess strong leadership skills.
Skills & Requirements
Must-have
leading and coaching teams
best-in-class service experiences
customer engagement, delivery, and support programs
collaboration with multiple organizations
SaaS environment experience
Nice-to-have
energetic and enthusiastic leader
building motivated teams
passion for customers
dedication to best-in-class service
Key Requirements
Minimum of 5 years' experience in customer facing roles
5+ years of management experience in Professional or Technical Services