Onsite (central daylight time zone hours, 3pm - 11pm sast)
South african citizenship or valid id
Undergraduate it or business qualification
Proficiency in microsoft office suite
CSG Forte is seeking a Product Support Analyst Graduate for its Centurion office, aiming to enhance customer experiences through a diverse team. The role involves customer interaction, ticket creation, and incident management as part of a 12-month graduate program, targeting individuals with a background in IT or business
Job Summary
This role is part of the 2026 Graduate Program running for 12 months within the CSG Service Desk Team.
The successful candidate will serve as the first point of contact for customers, handling inquiries, creating tickets, and escalating incidents as needed.
Candidates must be based in Centurion and available to work Central Daylight Time Zone hours from 3pm to 11pm SAST.
Matching Summary
Match Score: 85
CSG Forte is seeking a Product Support Analyst Graduate for its Centurion office, aiming to enhance customer experiences through a diverse team. The role involves customer interaction, ticket creation, and incident management as part of a 12-month graduate program, targeting individuals with a background in IT or business.
Skills & Requirements
Must-have
South African citizenship or valid ID
Undergraduate IT or Business qualification
Proficiency in Microsoft Office suite
Reliable internet connection and backup power
Experience in customer service environments
Nice-to-have
Exposure to accounting or finance domains
Analytical attitude and problem-solving skills
Ability to work US hours (3pm-11pm SAST)
Team player with diversity focus
Growth mindset and adaptability
Key Requirements
South African Citizen or Valid SA ID Document
Undergraduate degree in IT Helpdesk or Business field
Stable internet connection and backup power required
Work Rights
Must have South African Citizenship or Valid Identification Document