Bilingual (english/french) Customer Service Agent - 1 Year Contract-remote Canada

Stanley Black & Decker

Bilingual (french/english) communication
Handle multiple tasks in high volume
Professional communication with sales personnel
Process transactions and various inquiries using Outlook, SAP and Esker

Job Summary

  • Process transactions and various inquiries using Outlook, SAP and Esker.
  • Receive distributor calls as well as some end user calls and provide reliable information to both internal and external customers.
  • Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process.

Matching Summary

Process transactions and various inquiries using Outlook, SAP and Esker.

Skills & Requirements

Must-have

  • Bilingual (French/English) communication
  • Handle multiple tasks in high volume
  • Professional communication with sales personnel
  • Strong keyboard and data entry skills
  • Team player
  • Dependable and capable of making decisions

Nice-to-have

  • Relentless pursuit of excellence
  • Making things better for those who make the world
  • Empowering makers, doers, protectors and everyday heroes

Key Requirements

  • College or University diploma/degree
  • Minimum 30 wpm typing speed
  • Ability to rapidly assimilate company policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter