Job Summary

• This role is pivotal in strengthening technical capability at the Level 3 escalation layer, providing expert support for complex merchant queries and leading incident remediation across gateway platforms.
• You will combine technical expertise with leadership responsibilities, acting as the first point of escalation for high-impact technical issues while supporting and mentoring junior colleagues.
• A key focus of the role is to develop team capability, improve service resilience, and reduce reliance on senior escalation points by sharing knowledge and supporting ongoing team development.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum 2 days per week in office
• Experience with data and systems
• Basic SQL querying and reporting
• Understanding of SCA
• Proficiency in Microsoft Office

Work Rights