The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration
Job Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
The role involves delivering exceptional resident living by anticipating and exceeding resident expectations while responding positively to queries and complaints.
Employees are expected to undertake marketing activities such as attending open days, carrying out sales and leasing activities, and promoting tenancy extensions.
Matching Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
Skills & Requirements
Must-have
Excellent customer service skills
Proficient in Microsoft Office packages
Strong relationship building skills
Ability to act autonomously
Fluent English verbal communication
Health and Safety knowledge
Nice-to-have
Experience in sales and leasing activities
Cultural awareness and adaptability
Enthusiasm for continuous improvement
Numerical skills for rent chasing
Team player with influencing skills
Key Requirements
Good level of general education
Significant experience in customer facing service delivery