Customer Support Specialist (m/w/d) / Kundenberater (m/w/d)

Capita

Plovdiv, Bulgaria
On-site
Respond to customer inquiries via sms/email/phone
Process changes for internet service providers
German language proficiency b2/c1
Capita is seeking a Customer Support Specialist in Plovdiv, Bulgaria, to assist telecommunications customers in Germany by addressing inquiries and processing changes with precision and care. The role requires strong German language skills and a customer-oriented mindset, offering opportunities for remote work post-training

Job Summary

  • As a Customer Support Specialist at Capita, you will handle customer inquiries via SMS, email, and phone, ensuring they receive clear answers and prompt solutions.
  • Your responsibilities include processing changes for internet service providers and implementing these changes in the system after discussing them with the customer.
  • Capita offers a comprehensive benefits package including meal vouchers, private health insurance, a MultiSport card, accommodation bonus, and opportunities for professional development.

Matching Summary

Match Score: 85

Capita is seeking a Customer Support Specialist in Plovdiv, Bulgaria, to assist telecommunications customers in Germany by addressing inquiries and processing changes with precision and care. The role requires strong German language skills and a customer-oriented mindset, offering opportunities for remote work post-training.

Skills & Requirements

Must-have

  • Respond to customer inquiries via SMS/email/phone
  • Process changes for internet service providers
  • German language proficiency B2/C1
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good MS Office knowledge

Nice-to-have

  • Identify opportunities for product and offer presentation
  • Participate in project initiatives
  • Work-life balance and positive work environment

Key Requirements

  • Willingness to work shifts (Mon-Fri 8:00-21:00, Sat 8:00-17:30)
  • Willingness to attend on-site training in Plovdiv for the first 6 weeks

Work Rights

Not specified

Tailored Resume

Cover Letter