Customer Service Representative - Collision

Gerber Collision & Glass

Capital Circle, US
Base: $15 - 20 / hour; bonus/equity: eligible for ...
Exceptional customer experience
Manage customer relationships
Administrative support
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, retrieving insurance assignments, obtaining repair authorization, preparing repair order packets, and recording all communication using CCC One.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, medical insurance effective Day 1, 401(k) with company match, and continuing education opportunities.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Salary

Base: $15 - 20 / Hour; Bonus/Equity: Eligible for Bonus opportunities; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Administrative support
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Repair authorization documentation
  • Manage ARMS system

Nice-to-have

  • WOW Every Customer goal
  • Team member growth opportunities
  • Inclusive and diverse workplace
  • Sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • 1 year experience in auto body or similar work environment
  • Previous customer service experience
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter