Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring the facility remains clean and well-maintained.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Billing issue resolution
Facility cleanliness standards
Fast-paced environment adaptability
Nice-to-have
Fitness industry knowledge
Empathy and solution-oriented mindset
Social media platform proficiency
Team motivation capabilities
Online reputation management
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training