Quality Experience Analyst

SHORE Solutions Inc

Manila, Philippines
Conduct regular quality audits
Analyze audit results for trends
Apply quality frameworks and scoring
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations

Job Summary

  • The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
  • This position involves designing and delivering short- and long-term quality enablement initiatives to build capability across teams.
  • The company values a diverse global team committed to being curious, entrepreneurial, and moving quickly with purpose.

Matching Summary

The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.

Skills & Requirements

Must-have

  • Conduct regular quality audits
  • Analyze audit results for trends
  • Apply quality frameworks and scoring
  • Produce clear accurate reporting

Nice-to-have

  • Curious and clever mindset
  • Entrepreneurial energy and accountability
  • Fast with intent delivery
  • Strong partnership with operations

Key Requirements

  • Experience in quality assurance methodologies
  • Ability to identify quality risks
  • Strong analytical and reporting skills

Work Rights

Not specified

Tailored Resume

Cover Letter