Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
Knowledge management tools and processes
Kcs methodologies
Process mapping and analysis
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • KCS methodologies
  • Process mapping and analysis
  • Data analysis and actionable insights
  • Support technologies and platforms
  • AI/ML frameworks

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter