As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance
Job Summary
As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance.
Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.
Acquire Intelligence offers a supportive environment with real career growth, internal promotions, and meaningful work with talented teams.
Matching Summary
As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance.
Skills & Requirements
Must-have
Real-time queue monitoring
Call volume management
Routing strategies
Labor resource allocation
Analyze statistical data
Troubleshoot escalated routing issues
Nice-to-have
Innovation and teamwork
Entrepreneurial energy
Laugh and learn culture
Fast with intent
Key Requirements
Must have experience managing call volume
Must have experience with routing strategies
Must have experience with real-time queue monitoring