At YETI, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side
Job Summary
At YETI, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side.
The Associate Manager will lead a team of customer service representatives, execute CX strategy, and act as a key operational partner across ecommerce, operations, logistics, and vendor management teams.
YETI is committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds and providing accommodations during the selection process.
Matching Summary
At YETI, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side.
Skills & Requirements
Must-have
Customer service team leadership
Omnichannel customer support
Customer service strategy implementation
Order management oversight
Customer service software proficiency
Performance monitoring and reporting
Nice-to-have
Experience with BPO/outsourced teams
Collaborative cross-functional partnership
Problem-solving in fast-paced environment
Knowledge of e-commerce processes
Strong communication and interpersonal skills
Key Requirements
4 years customer service management experience
Experience in online retail or DTC environment
Proven leadership and people management skills
Proficient with Zendesk, Shopify, parcelLab, Klayvio