Primary location base pyy range: $169,800 usd - $2...
Hybrid (50% in-office quarterly)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to create and manage programs that enhance customer product adoption and retention. The role involves collaboration across various teams and requires a deep understanding of customer success in a SaaS environment
Job Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking an Adoption & Retention Programs Lead to create and manage programs that enhance customer product adoption and retention. The role involves collaboration across various teams and requires a deep understanding of customer success in a SaaS environment.
Salary
Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD
Skills & Requirements
Must-have
design and orchestrate scaled programs
improve product adoption and value realization
integrate programs into GTM and CS operating model
define program-level KPIs and measurement frameworks
mitigate risk and protect revenue integrity
simplify and standardize end-to-end processes
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
bias for outcomes
Key Requirements
8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
Proven track record designing and running cross-functional adoption and/or retention programs
Experience operating in global, highly matrixed environments