The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis
Job Summary
The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis.
The Field Service team is the face of Outset to our customers and is responsible for installation, repair, ongoing preventative maintenance, inventory management, and in-service support for Outset’s dialysis system.
Extensive travel within the United States is required to build effective relationships with the service team, Sales and key customer contacts, support repairs, escalations, and/or provide additional training for Outset Field Service Engineers or Customer BioMeds.
Matching Summary
The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis.
Skills & Requirements
Must-have
Customer-facing workforce management
Field Service Engineer leadership
System installation and repair
Preventative maintenance oversight
Inventory management
Customer account and territory management
Nice-to-have
Transforming dialysis landscape
Exceptional customer experience
Hands-on leader
Best in class support
Key Requirements
Requires extensive travel within the United States
Must have completed required training and field mentorship