The job posting seeks a CRM, Data Analytics & Customer Experience Executive for People Profilers Pte. Ltd. in Singapore. The role focuses on enhancing customer engagement through CRM programs, data analysis, and coordination with various teams to improve customer satisfaction and loyalty
Job Summary
This role supports customer engagement initiatives across Group brands by managing CRM programs and enhancing overall customer experience.
The incumbent is responsible for maintaining data quality, ensuring PDPA compliance, and coordinating feedback closure across Sales, Service, and Parts departments.
Successful candidates will receive a competitive remuneration package and comprehensive benefits while working a standard 5-day week.
Matching Summary
Match Score: 85
The job posting seeks a CRM, Data Analytics & Customer Experience Executive for People Profilers Pte. Ltd. in Singapore. The role focuses on enhancing customer engagement through CRM programs, data analysis, and coordination with various teams to improve customer satisfaction and loyalty.
Salary
Competitive remuneration package; Comprehensive range of benefits; Not specified
Skills & Requirements
Must-have
Manage CRM programs and loyalty initiatives
Analyze NPS performance and customer feedback
Maintain data accuracy and PDPA compliance
Coordinate with Sales, Service, and Brand teams
Utilize Salesforce for case tracking
Nice-to-have
Experience in automotive dealer operations
Strong cross-functional communication skills
Background in mystery shopping programs
Ability to drive process improvements
Comfortable working with multiple stakeholders
Key Requirements
Diploma or Degree in Business, Marketing, or Data Analytics
Experience with CRM systems like Salesforce
Knowledge of data analysis and customer service operations