Love Encore Delivery Specialist

Suburban Subaru

Troy, MI, United States
Base: $60,000–$80,000; bonus/equity: not specified...
On-site
Subject matter expert on subaru features
Extraordinary customer experience
Product education for colleagues
Suburban Subaru is seeking a Love Encore Delivery Specialist in Troy, MI, responsible for enhancing customer satisfaction and retention through effective follow-up and education on Subaru features. The role emphasizes customer experience and teamwork, offering a competitive salary and comprehensive benefits

Job Summary

  • The Subaru Star Delivery Specialist ensures new Subaru owners gain a thorough understanding of all Subaru features and technologies, coordinating follow-up redeliveries and providing an extraordinary customer experience.
  • This role improves customer retention and differentiates the store by educating owners and sales teams, and acting as a resourceful Subaru STAR to all departments.
  • The position offers a projected annual pay range of $60,000–$80,000 and includes comprehensive benefits such as medical, dental, vision, paid time off, and a 401(k) plan.

Matching Summary

Match Score: 85

Suburban Subaru is seeking a Love Encore Delivery Specialist in Troy, MI, responsible for enhancing customer satisfaction and retention through effective follow-up and education on Subaru features. The role emphasizes customer experience and teamwork, offering a competitive salary and comprehensive benefits.

Salary

Base: $60,000–$80,000; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Subject matter expert on Subaru features
  • Extraordinary customer experience
  • Product education for colleagues
  • Customer follow-up and scheduling
  • Program incentive administration

Nice-to-have

  • Improve customer retention
  • Differentiate store in marketplace
  • Maintain customer relationships
  • Promote Love-Encore program branding

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Subaru Foundations Certification
  • Continuing product education

Work Rights

Not specified

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