Contact Center Representative Ii

Eversource Energy Foundation Inc

Manchester, NH, US
Base: $50,050.00-$55,610.00 annually; bonus/equity...
Fully remote
High school diploma or equivalent
One year customer service experience
Ability to work flexible shifts including nights and weekends
This position offers a performance-based Work from Home program in Manchester, NH with occasional office requirements

Job Summary

  • This position offers a performance-based Work from Home program in Manchester, NH with occasional office requirements.
  • The role involves handling inbound customer interactions, resolving billing discrepancies, and managing electrical emergency calls during storm events.
  • Eversource provides robust training, competitive compensation, and a comprehensive benefits package including medical, dental, vision, and retirement savings.

Matching Summary

This position offers a performance-based Work from Home program in Manchester, NH with occasional office requirements.

Salary

Base: $50,050.00-$55,610.00 annually; Bonus/Equity: Potential incentive eligible; Benefits: Medical/dental/vision, education reimbursement, retirement plans, paid time off

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One year customer service experience
  • Ability to work flexible shifts including nights and weekends

Nice-to-have

  • Spanish language proficiency
  • College degree with no direct experience
  • Passion for delivering exceptional customer experiences

Key Requirements

  • High school diploma required
  • Minimum one year of customer service experience
  • Must pass pre-employment skills testing and background check
  • Subject to federally regulated random drug testing
  • Available for mandatory overtime during weather emergencies

Work Rights

Not specified

Tailored Resume

Cover Letter