Product Support Representative For Skywise Core - Emea Region
NAVBLUE SAS
Blagnac, France
Hybrid
Saas technical support
Data mapping and integration
Customer training and knowledge transfer
The Product Support Representative acts as the primary technical bridge between Skywise's digital ecosystem and airline customers, deploying advanced digital solutions and ensuring operational excellence
Job Summary
The Product Support Representative acts as the primary technical bridge between Skywise's digital ecosystem and airline customers, deploying advanced digital solutions and ensuring operational excellence.
Key responsibilities include leading solution deployment and integration, providing advanced in-service support and optimization, and acting as the 'Voice of the Customer' to influence product roadmap.
The company offers a hybrid work model, flexible working hours, generous paid leave, comprehensive health insurance, and various financial wellbeing and on-site perks.
Matching Summary
The Product Support Representative acts as the primary technical bridge between Skywise's digital ecosystem and airline customers, deploying advanced digital solutions and ensuring operational excellence.
Skills & Requirements
Must-have
SaaS technical support
Data mapping and integration
Customer training and knowledge transfer
Advanced technical support (L2/L3)
Aviation operations knowledge
English fluency (written/verbal)
Nice-to-have
Voice of the Customer feedback
Process enhancement identification
Proactive customer engagement
Agile development culture
Key Requirements
Bachelor’s or Master’s degree in Engineering, Computer Science, IT, or equivalent
4+ years of professional experience in customer-facing technical support or implementation
Familiarity with Big Data, AI, databases, or web technologies
Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations