Etic, Gcp Technical Support Engineer - Senior Associate

PwC Sweden

Not specified
L2/l3 cloud support activities
Itil incident problem change management
Iaas and paas services expertise
PwC Sweden is seeking a Senior Associate Cloud Support Engineer with expertise in L2/L3 support activities, particularly in ITIL-aligned managed services. The role involves managing advanced cloud services, incident resolution, and service delivery excellence across various client environments

Job Summary

  • The role involves delivering advanced cloud services and ensuring operational excellence across multiple client environments.
  • Candidates must handle escalated incidents, lead root cause analysis, and implement corrective actions in line with SLAs.
  • The position requires deep knowledge of ITIL processes including incident, problem, and change management within a managed services framework.

Matching Summary

Match Score: 85

PwC Sweden is seeking a Senior Associate Cloud Support Engineer with expertise in L2/L3 support activities, particularly in ITIL-aligned managed services. The role involves managing advanced cloud services, incident resolution, and service delivery excellence across various client environments.

Skills & Requirements

Must-have

  • L2/L3 cloud support activities
  • ITIL incident problem change management
  • IaaS and PaaS services expertise
  • Root cause analysis for critical incidents
  • Infrastructure as Code technologies

Nice-to-have

  • DevOps tools and CI/CD pipelines
  • Strong analytical and critical-thinking skills
  • Ability to manage multiple client environments
  • Excellent communication with clients
  • Proactive monitoring of cloud services

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 4-7 years experience in cloud L2/L3 support
  • Required Cloud Certifications (Architect Professional or Operations)
  • Desired ITIL Foundation or Intermediate certifications
  • Proficiency in English and Arabic languages

Work Rights

Not specified

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