Customer Service Delivery Liaison, Dsl

Amazon

By, DE, United States
**
Contacting customers directly
Investigating and resolving delivery issues
Maintaining records of customer inquiries
** Amazon is seeking a Customer Service Delivery Liaison to work on-site in their logistics operations in Delaware. The role involves direct customer interaction, resolving delivery issues, and ensuring a smooth customer experience. **

Job Summary

  • You will be in direct contact with our customers, ensuring that missed deliveries are successfully delivered and customer inquiries are effectively processed.
  • You will work in one of our last-mile delivery stations, communicating with our logistics centers, partners, delivery companies, and customers when they need help or information.
  • You will develop the necessary expertise in both logistics and excellent customer service that sets Amazon apart.

Matching Summary

Match Score: 75

** Amazon is seeking a Customer Service Delivery Liaison to work on-site in their logistics operations in Delaware. The role involves direct customer interaction, resolving delivery issues, and ensuring a smooth customer experience. **

Skills & Requirements

Must-have

  • Contacting customers directly
  • Investigating and resolving delivery issues
  • Maintaining records of customer inquiries
  • Adhering to work instructions
  • Protecting customer data
  • Working on-site at a delivery station

Nice-to-have

  • Excellent customer experience
  • Understanding of supply chains
  • Local delivery route knowledge
  • Continuous improvement contributions
  • Internal engagement programs

Key Requirements

  • Must be able to work on-site
  • Daily working hours 11:00 to 19:15

Work Rights

Not specified

Tailored Resume

Cover Letter