Front Desk Supervisor

21c Museum Hotels

Louisville, KY, United States
On-site
Front desk and valet staff supervision
Accurate cash handling and bank reconciliation
Guest complaint resolution and escalation
The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests

Job Summary

  • The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests.
  • This role involves managing front office and valet staff while ensuring all established hotel policies are followed accurately.
  • Candidates must demonstrate the ability to handle stressful customer service problems with tact and understanding.

Matching Summary

The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests.

Skills & Requirements

Must-have

  • Front desk and valet staff supervision
  • Accurate cash handling and bank reconciliation
  • Guest complaint resolution and escalation
  • PBX and computerized reservation systems
  • Check-in and check-out procedures

Nice-to-have

  • Suggestive selling techniques for revenue
  • Art and hospitality culture alignment
  • Multi-tasking in stressful situations
  • Community engagement mindset

Key Requirements

  • Past experience dealing directly with the public
  • Fluency in English
  • Knowledge of standard cash handling procedures
  • Ability to use office equipment including PBX and POS

Work Rights

Not specified

Tailored Resume

Cover Letter