Policy Specialist

141

Melbourne, Australia
Not specified; not specified; generous discounts f...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies and premium obligations.
  • Employees will proactively manage employer accounts including outstanding premiums to ensure timely resolution and reduce aged debt.
  • The company offers a flexible work arrangement allowing up to 3 days per week from home along with comprehensive learning and development opportunities.

Matching Summary

The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations

Nice-to-have

  • Experience within workers compensation environment
  • Understanding of financial concepts or premium calculations
  • High attention to detail with organisational skills

Key Requirements

  • Experience in debt collection environments
  • Comfortable working with systems and learning new processes

Work Rights

Not specified

Tailored Resume

Cover Letter