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The Complaints and Disputes Officer position at AIG in Italy offers an opportunity for individuals to advance their careers in complaints management while engaging with a diverse range of disputes related to insurance claims. Ideal candidates will possess strong dispute resolution skills, attention to detail, and the ability to communicate effectively in both Italian and English.
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Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Match Score: 75
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The Complaints and Disputes Officer position at AIG in Italy offers an opportunity for individuals to advance their careers in complaints management while engaging with a diverse range of disputes related to insurance claims. Ideal candidates will possess strong dispute resolution skills, attention to detail, and the ability to communicate effectively in both Italian and English.
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Skills & Requirements
Must-have
Dispute resolution experience
Insurance industry experience
Italian and English communication
Regulatory compliance
Root cause analysis
Process improvement
Nice-to-have
Customer relationship building
Team collaboration
Continuous learning culture
Risk-aware decision making
Key Requirements
Strong dispute resolution experience
Italian and English fluency
Understanding of Italian complaint handling regulations