Relationship Analyst

SANTANDER CONSUMER BANK S.p.A

Miami, United States
Base: $54,375.00 usd - $92,500.00 usd; bonus/equit...
On-site
Client inquiry and issue resolution
Service level agreements (slas) and compliance
Account opening, modification, and closure
Santander Consumer Bank is seeking a Relationship Analyst in Miami, focusing on managing client requests and operational processes with an emphasis on customer service and compliance. The ideal candidate should have experience in customer service, preferably in private banking, and possess strong organizational and communication skills

Job Summary

  • The Relationship Analyst manages client requests and operational processes independently, ensuring accuracy, timeliness, and compliance.
  • This role requires solid technical knowledge, strong organizational skills, and the ability to resolve most client issues without escalation.
  • Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking a Relationship Analyst in Miami, focusing on managing client requests and operational processes with an emphasis on customer service and compliance. The ideal candidate should have experience in customer service, preferably in private banking, and possess strong organizational and communication skills.

Salary

Base: $54,375.00 USD - $92,500.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client inquiry and issue resolution
  • Service Level Agreements (SLAs) and compliance
  • Account opening, modification, and closure
  • Wire transfer processing
  • Digital banking tool adoption

Nice-to-have

  • Proactive improvement suggestions
  • Independent work and prioritization
  • Exceptional communication skills
  • Bilingual English and Spanish

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 3+ Years customer service experience
  • 3+ Years Microsoft Office experience
  • Bilingual: English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter