Customer Service Advisor - One Makati Events 2026

Concentrix

Makati City, Philippines
Customer service orientation
Computer navigation skills
Verbal and written communication
Ensure service delivered to customers meets contractual Key Performance Indicators (‘KPIs’)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (‘KPIs’).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolution.
  • Greet customers courteously, listen attentively to needs, and maintain basic knowledge of client products and/or services.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (‘KPIs’).

Skills & Requirements

Must-have

  • Customer service orientation
  • Computer navigation skills
  • Verbal and written communication
  • Attention to detail
  • Multi-tasking and flexibility
  • Teamwork and independence

Nice-to-have

  • Patience in customer contact
  • Pleasant and professional tone
  • Adapt to changes quickly
  • High production work environment

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter