Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
On-site
Customer experience management
Repair order management
Communication with technicians
Suburban CDJR of Troy is seeking an experienced Service Writer to join their team, focusing on delivering exceptional customer service and managing repair orders effectively. The ideal candidate should possess strong communication skills, a customer-focused mindset, and a passion for the automotive industry

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • You'll greet every guest with professionalism and warmth, listen actively and identify their service needs, and clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network with ongoing training, career development, advancement opportunities, and a competitive pay and benefits package.

Matching Summary

Match Score: 85

Suburban CDJR of Troy is seeking an experienced Service Writer to join their team, focusing on delivering exceptional customer service and managing repair orders effectively. The ideal candidate should possess strong communication skills, a customer-focused mindset, and a passion for the automotive industry.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • communication with technicians
  • professional and warm greeting
  • active listening for service needs

Nice-to-have

  • passion for automotive industry
  • team player in fast-paced environment

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Proven track record in service writing
  • Automotive professional experience

Work Rights

Not specified

Tailored Resume

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