Onboarding Consultant I, Xtrachef - Bilingual Mandarin

Toast

Remote
$70,000—$80,000 usd; not specified; not specified ...
Remote
Restaurant operations knowledge
Project management skills
Customer relationship management
Serve as the customer's relationship manager and point of contact from purchase through the onboarding phase

Job Summary

  • Serve as the customer's relationship manager and point of contact from purchase through the onboarding phase.
  • Leverage restaurant operations knowledge and project management skills to partner with restaurant owners through product implementation.
  • Adapt onboarding and educational materials into Mandarin to ensure a seamless experience for non-English speaking stakeholders.

Matching Summary

Serve as the customer's relationship manager and point of contact from purchase through the onboarding phase.

Salary

$70,000—$80,000 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Restaurant operations knowledge
  • Project management skills
  • Customer relationship management
  • Bilingual Mandarin and English fluency
  • Adapt educational materials into Mandarin

Nice-to-have

  • Experience with POS software
  • Experience with Salesforce CRM
  • Experience with customer retention
  • Experience in tech or SaaS
  • Experience implementing restaurant software

Key Requirements

  • 3+ years in customer satisfaction and business operations
  • Experience with COGS and inventory analysis
  • Comfortable utilizing direct outreach via phone
  • Success operating independently
  • Proven track record of meeting and exceeding goals

Work Rights

Not specified

Tailored Resume

Cover Letter