Build key customer technical and business relationships
Drive customer adoption and success
Deep technical and problem-solving skills
As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success
Job Summary
As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success.
You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.
Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow.
Matching Summary
As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success.
Skills & Requirements
Must-have
Build key customer technical and business relationships
Drive customer adoption and success
Deep technical and problem-solving skills
Understand business and technical needs
Champion onboarding and time-to-value
Resolve technical roadblocks for customers
Develop deep technical understanding of products
Manage customer technical response during incidents
Present product roadmap and confirm alignment
Act as a trusted technical advisor
Develop and lead customer enablement sessions
Work with Sales and Field Engineers
Accountable for solution provided to customer
Demonstrated technical leadership in B2B SaaS
Develop and nurture executive level relationships
Work with all levels of cross-functional teams
Deep technical knowledge in Risk/Fraud and Identity/Access
Technical awareness of cloud architectures
Technical curiosity to learn new technologies
Strong communication/presentation skills
Develop and drive adoption of strategic initiatives
Strong organizational skills
Agility to adapt to changing needs
Nice-to-have
Proven history of leadership
Experience leading and building out TAM/CS/SE teams
Light Project Management skills
Key Requirements
Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources.
Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
Willingness to travel as needed to support customer engagements in EMEA (up to once a month)