Customer Experience Associate - Toronto Central - Future Opportunities
TD Canada Trust
Toronto, Ontario, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
Process financial transactions accurately
Understand and determine customer needs
Resolve customer concerns using standard procedures
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand customer needs to recommend solutions, resolve concerns, achieve business objectives, and connect personally with customers.
TD is committed to providing fair and equitable compensation, growth opportunities, skill development, and a competitive total rewards package including health and well-being benefits, savings and retirement programs, and paid time off.
Matching Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process financial transactions accurately
Understand and determine customer needs
Resolve customer concerns using standard procedures
Promote banking solutions
Deliver quality customer experiences
Nice-to-have
Charming self to work
Think like a customer
Act like an Owner
Innovate with purpose
Execute with Speed and Impact
Build a positive, diverse and equitable work environment
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office and internet
Accuracy and detail orientation
Dynamic communicator with established customer experience skills