Operations Experience Manager

Home Depot

Bonita Springs, Florida, US
Executing store standards
Customer service best practices
Inbound freight processes
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.

Skills & Requirements

Must-have

  • executing store standards
  • customer service best practices
  • inbound freight processes
  • Shrink Action Plans
  • safe opening and closing
  • coaching and training associates

Nice-to-have

  • champion GET culture
  • drive morale
  • Voice of the Associate initiatives
  • model safe work practices

Key Requirements

  • 1 year of relevant work experience
  • management of people
  • retail operations experience
  • Must be 18 years of age or older
  • legally permitted to work in the United States
  • flexible schedule

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter