Customer Success Manager/senior Customer Success Manager

Guidewire Software

Remote, US
Base: $128,000 - $192,000; bonus/equity: annual co...
Customer success strategy
Customer portfolio management
Executive level engagements
The Customer Success Manager will oversee the strategy and execution of their customer portfolio, focusing on driving engagement, satisfaction, retention, and growth

Job Summary

  • The Customer Success Manager will oversee the strategy and execution of their customer portfolio, focusing on driving engagement, satisfaction, retention, and growth.
  • Responsibilities include developing strategic account plans, driving cross-functional collaboration, identifying expansion opportunities, and leading executive-level engagements.
  • Guidewire offers a culture of curiosity, innovation, and responsible use of AI, empowering teams to leverage emerging technologies and data-driven insights.

Matching Summary

The Customer Success Manager will oversee the strategy and execution of their customer portfolio, focusing on driving engagement, satisfaction, retention, and growth.

Salary

Base: $128,000 - $192,000; Bonus/Equity: Annual company bonus plan, commissions, and/or long term incentive awards possible; Benefits: Health, dental, vision insurance, paid time off, retirement plan

Skills & Requirements

Must-have

  • Customer Success Strategy
  • Customer Portfolio Management
  • Executive Level Engagements
  • P&C Insurance Knowledge
  • Cloud-Native Solutions Experience

Nice-to-have

  • AI Adoption and Application
  • Cross-functional Collaboration
  • Mentoring and Coaching
  • Change Management Experience

Key Requirements

  • 8+ years relevant experience
  • Ability to build C-suite relationships
  • Demonstrated account planning skills
  • Ability to travel as needed

Work Rights

Not specified

Tailored Resume

Cover Letter