You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools
Job Summary
You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools.
The role involves providing basic technical support for TASKI machines, pool systems, dishwashers, or professional laundries, understanding electrical and hydraulic components.
Diversey offers comprehensive training, online portal access, detailed guides, and opportunities for professional growth and career development.
Matching Summary
You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools.
Skills & Requirements
Must-have
Customer interaction via phone and digital tools
Technical assistance and operational support
Order entry and shipment verification
Basic technical understanding of electrical and hydraulic components
SAP, Outlook, Office 365 proficiency
Nice-to-have
Proactive problem-solving approach
Ability to handle high-pressure situations
Interest in technology and machinery
Collaborative work environment
Key Requirements
Belonging to Protected Categories (Law 68/99)
Fluent Italian language skills
Previous experience in technical support or customer service is an advantage
Familiarity with SAP (MM/SD), Salesforce, and Excel (Pivot and VLOOKUP preferred)