Advisor, Digital Product Owner, Digital Channels

Enbridge

Multiple Locations
Base: $80,500 - 110,000 usd; bonus/equity: not spe...
Hybrid
Web, chatbot and live chat capabilities
Product backlog management and prioritization
Collaboration with marketing and technology teams
This role supports the strategic growth and daily operations of Enbridge’s digital channels to improve customer engagement and digital experience

Job Summary

  • This role supports the strategic growth and daily operations of Enbridge’s digital channels to improve customer engagement and digital experience.
  • Enbridge offers a flexible benefits program, paid parental leave, retirement savings plans, and a hybrid work model to support employee well-being and work-life balance.
  • The position requires occasional overnight or weekend project implementation support and minimal travel within North America.

Matching Summary

This role supports the strategic growth and daily operations of Enbridge’s digital channels to improve customer engagement and digital experience.

Salary

Base: $80,500 - 110,000 USD; Bonus/Equity: Not specified; Benefits: Flexible benefits, paid parental leave, retirement plans, paid time off

Skills & Requirements

Must-have

  • web, chatbot and live chat capabilities
  • product backlog management and prioritization
  • collaboration with marketing and technology teams
  • data and analytics driven decision-making
  • knowledge of AI and Gen AI in chat ecosystems
  • Microsoft Office Suite proficiency

Nice-to-have

  • user-centric experience design
  • creative and critical thinking
  • continuous improvement mindset
  • negotiation and facilitation skills
  • ability to work independently and in teams
  • willingness to grow skills within Customer Care

Key Requirements

  • Associate's degree or equivalent experience
  • 4+ years digital product experience
  • working knowledge of web and mobile technologies
  • ability to travel within North America
  • experience with technology implementation methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter