Must-have

• Customer Experience and Retention
• Dealer Profitability
• Purchase Loyalty
• Efficient operations
• Sales effectiveness
• OEM representation
• Accessories, Parts, & Service (APS) opportunities
• Dealership visits
• Aftersales operations assessment
• Consultative coaching
• Action plans
• Corrective actions
• 5 Mindsets approach
• Aftersales Core Processes
• Training and program implementation
• NNA supporting tools and technologies
• Service processes
• Technician Certification training
• Marketing and advertising plans
• CRM, Social, website, eCommerce and BDC platforms
• NNA National and Regional marketing initiatives
• NNA tools and technologies
• Marketing platforms
• New marketing programs and techniques
• Dealership financial statements
• APS sales reports
• Dealer financial statement analysis
• Operational analysis
• Performance improvement opportunities
• Process, throughput, capacity, staffing, facilities
• Sales effectiveness
• Industry best practices
• Key Ratio management
• NNA and industry benchmarks
• Consultative sales techniques
• Action plans to drive key growth KPI’s
• Sales effectiveness review
• NNA and industry benchmark data
• Sales/profit opportunities in accessories, service lane commodity sales, internal, and wholesale
• Dealer engagement in Parts, Wholesale and Accessory business
• APS performance reports
• Company standards and agreements
• Cash flow, inventory, and capital
• Increased APS sales and operations
• Fixed Absorption Rate and ROS
• Human resource issues in dealerships
• Staffing levels, competencies and training needs
• Management and staff performance
• Documentation, feedback, coaching, and training
• Staff turnover
• Incentive programs for customers, sales associates and dealership
• Program implementation and application
• Incentive payment compliance
• Reports and sales results analysis
• Programs’ financial impacts
• Parts inventories
• Dealership tracking systems
• Inventory control and levels
• Commercial vehicles, fleet vehicles, electric vehicles and other specialty lines
• NNA Technologies in parts inventory management and sales operations
• Dealership sell-out and sell-in data
• Onsite inspections
• Dealership parts loyalty
• Roadblocks identification
• Action plans to improve dealership profitability, sales effectiveness, and client retention
• Brand loyalty
• Customer interface and service practices
• CSI focused reviews
• Best practices identification and cloning
• Action plans to enhance customer satisfaction
• Goodwill decision and authorizations
• Staff performance monitoring
• Real time technology tools and customer satisfaction scores
• Customer complaints
• Market Representation related issues
• Competing dealerships analysis
• Market information analysis
• Market expansion opportunities
• Newly opened and closed dealerships impact
• Dealer agreements
• Required performance/policy compliance
• Good standing documentation and communications
• Official communications to APS Managers and Dealer principal
• Logistics relating to opening and closing of dealership operations
• Presence and assistance at auto shows and special events

Nice-to-have

• Ability to prioritize own schedules
• Organize workload effectively
• Function effectively in virtual office
• Focus on best interests of dealership and Nissan
• Remain objective in building relationships
• Dedication to meeting expectations
• Attentive to others opinions and perspectives
• Influence actions of others
• Build credibility through dealership knowledge
• Effective recommendations
• Clear communications
• Honesty and demonstrated follow-up
• Result driven
• Present ideas and analysis effectively
• Understand complexities of situations
• Solicit assistance from others