Base: $16 to $22 + ph; bonus/equity: not specified...
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Exceptional customer experience
Manage customer and insurance relationships
Administrative support for repair facility
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Gerber Collision & Glass is seeking a Customer Service Representative (CSR) to provide exceptional service in a fast-paced environment. The role involves managing customer relationships, scheduling appointments, and supporting the repair facility team with administrative tasks. Candidates should have a high school diploma and at least one year of relevant experience.
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Job Summary
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
Key responsibilities include scheduling appointments, retrieving insurance authorizations, preparing repair order packets, recording communications, and managing rental car information.
Gerber offers comprehensive benefits including PTO, paid parental leave, holidays, medical insurance, 401(k) with match, and continuing education opportunities.
Matching Summary
Match Score: 75
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Gerber Collision & Glass is seeking a Customer Service Representative (CSR) to provide exceptional service in a fast-paced environment. The role involves managing customer relationships, scheduling appointments, and supporting the repair facility team with administrative tasks. Candidates should have a high school diploma and at least one year of relevant experience.
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Salary
Base: $16 to $22+ per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including PTO, medical, 401(k) match
Skills & Requirements
Must-have
Exceptional customer experience
Manage customer and insurance relationships
Administrative support for repair facility
Schedule vehicle repair appointments
Retrieve insurance assignments and authorizations
Prepare repair order work packets
Record communication using CCC One
Manage rental car information
Manage ARMS system
Fast-paced environment multitasking
High attention to detail
General office equipment knowledge
Basic computer skills
Good oral and written communication
Strong sales drive
Exceptional customer service
Nice-to-have
WOW Operating Way execution
CCC One repair management system
Experience in auto body environment
Key Requirements
High School Diploma or GED
Minimum 1 year experience in a similar role
Preferred 1 year in auto body or similar work environment