Claims Administrator (electronics/home Appliance Domain)

Assurant Services Australia Pty Limited

Navi Mumbai, India
5 years experience in service operations
Electronics or home appliance domain knowledge
Sla and kpi performance monitoring
This position is responsible for the effective management of claims from intimation through closure while achieving target SLAs

Job Summary

  • This position is responsible for the effective management of claims from intimation through closure while achieving target SLAs.
  • The role requires overseeing the assignment of service network partners and ensuring timely communication with customers regarding repair timelines.
  • Candidates must have a minimum of 5 years of experience in service operations within the electronics or home appliance domain.

Matching Summary

This position is responsible for the effective management of claims from intimation through closure while achieving target SLAs.

Skills & Requirements

Must-have

  • 5 years experience in service operations
  • Electronics or home appliance domain knowledge
  • SLA and KPI performance monitoring
  • Service network partner management
  • Customer communication and ETA updates

Nice-to-have

  • Experience managing claims payable and receivable
  • Strong initiative and ownership mindset
  • Ability to work in fast-paced environment
  • Excellent verbal and written communication skills
  • Passion for delivering exceptional customer service

Key Requirements

  • Graduate degree in any stream
  • Minimum 5 years of service operations experience
  • Domain expertise in electronics or home appliances

Work Rights

Not specified

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