Gestor/a De Nivel Del Servicio It - Sds

Santander UK

Madrid, Spain
On-site
It service management in critical environments
Dynatrace or observability tools
Cloud environments and microservices
Santander UK is seeking a Service Level Manager for their IT services team in Madrid. The role focuses on managing technology providers, ensuring service quality standards, and implementing dashboards for business metrics

Job Summary

  • The position will have a key role in coordinating with Third Parties and in the transition to production of technological solutions, guaranteeing the quality standards (performance, availability, and resilience) of the service.
  • In this role, your main responsibilities will include comprehensive management of technology providers and monitoring of SLAs, tracking incidents, changes, and remediation plans, and preparing service KPIs.
  • Santander offers unlimited growth with global opportunities and broad career paths, a hybrid work model, continuous learning, competitive rewards including salary and bonus, and a comprehensive global wellness program.

Matching Summary

Match Score: 85

Santander UK is seeking a Service Level Manager for their IT services team in Madrid. The role focuses on managing technology providers, ensuring service quality standards, and implementing dashboards for business metrics.

Skills & Requirements

Must-have

  • IT Service Management in critical environments
  • Dynatrace or Observability tools
  • Cloud environments and microservices
  • Reporting and dashboard tools

Nice-to-have

  • Financial sector experience
  • ITIL frameworks
  • Observability and APM knowledge
  • High rigor in governance and control
  • Transversal influence with senior stakeholders
  • Service quality orientation

Key Requirements

  • Minimum 3 years of experience in IT Service Management
  • Practical experience with Dynatrace or Observability tools
  • Knowledge of cloud environments and microservices architecture
  • Advanced use of reporting and dashboard tools
  • ITIL frameworks (Change, Release, Incident, Problem Management)
  • English language proficiency

Work Rights

Not specified

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