User Support Senior Technician

Coperion

United States of America
Base: $24.38-$39.01; bonus/equity: not specified; ...
Hybrid
User support incident resolution
Hardware software peripheral support
Identity management active directory
Coperion is seeking a Senior User Support Technician to provide exceptional technical support to end users within a hybrid work environment. The ideal candidate will be responsible for troubleshooting IT issues, maintaining incident records, and supporting various technology operations, contributing to the company's mission of innovation and excellence

Job Summary

  • Serve as the first point of contact for incident and problem resolution, effectively responding to all user requests and concerns within defined service level agreements, while explaining resolutions, answering questions, and providing professional guidance.
  • This position offers an opportunity to work in a dynamic environment where your technical skills and customer service mindset directly contribute to the success of our global operations.
  • Benefits: Medical, dental and vision insurance, 401K with company match, paid time off and holidays, parental leave

Matching Summary

Match Score: 85

Coperion is seeking a Senior User Support Technician to provide exceptional technical support to end users within a hybrid work environment. The ideal candidate will be responsible for troubleshooting IT issues, maintaining incident records, and supporting various technology operations, contributing to the company's mission of innovation and excellence.

Salary

Base: $24.38-$39.01; Bonus/Equity: Not specified; Benefits: Medical, dental and vision insurance, 401K with company match, paid time off and holidays, parental leave

Skills & Requirements

Must-have

  • user support incident resolution
  • hardware software peripheral support
  • identity management Active Directory
  • basic IT security protocols
  • white-glove service executive management

Nice-to-have

  • collaboration effective communication
  • continuous improvement initiatives
  • actions results orientated
  • work under pressure fast-paced

Key Requirements

  • Minimum of 2 years’ experience
  • Associate or Bachelor’s degree
  • SOX compliance requirements
  • IT security best practices

Work Rights

Not specified

Tailored Resume

Cover Letter