Senior Customer Relations Trainer, Psa

Collectors Universe

Santa Ana, CA, United States
Base: $28ph; bonus/equity: not specified; benefits...
Fully remote
Customer relations training needs
Organize, plan, document, execute training
Develop annual training programs
Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer Relations team, assisting with training-related needs for all employees

Job Summary

  • Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer Relations team, assisting with training-related needs for all employees.
  • This role involves organizing, planning, documenting, and executing training sessions, developing annual programs, and improving policies and procedures.
  • Full-time employees are eligible for health insurance, a 401(K) matching plan, paid vacation, holiday pay, employee discounts, and additional benefits like fertility and educational assistance.

Matching Summary

Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer Relations team, assisting with training-related needs for all employees.

Salary

Base: $28/hour; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Fertility, Commuter, Educational Assistance

Skills & Requirements

Must-have

  • Customer Relations training needs
  • Organize, plan, document, execute training
  • Develop annual training programs
  • Onboarding and training new hires
  • Improve policies, procedures, processes
  • Corporate training event design
  • Technical writing skills

Nice-to-have

  • Modern training methods familiarity
  • Conflict resolution skills
  • Flexible to cater to later shifts
  • Fun working environment participation

Key Requirements

  • 2-4+ years of experience in a training environment
  • Fluent in English with strong comprehension and presentation skills
  • Proven work experience training others
  • Strong computer skills (Gmail, Google Drive, Google Slides)
  • Strong planning, problem-solving, and project management skills
  • Ability to stay organized and be detail-oriented
  • Ability to present complex information to diverse audiences

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter