It Service Technician Ii

JPI

Dallas, TX, USA
Fully remote
Microsoft 365 support
Active directory / azure ad
Windows 10/11 troubleshooting
Resolve Tier 1 and Tier 2 incidents and service requests submitted via phone, email, chat, or desk-side in a courteous, timely manner

Job Summary

  • Resolve Tier 1 and Tier 2 incidents and service requests submitted via phone, email, chat, or desk-side in a courteous, timely manner.
  • Lead provisioning and de-provisioning of job-site technology including laptops, iPads, monitors, printers, routers, and wireless access points.
  • JPI offers associates a comprehensive benefits package with competitive salaries and more, including: Competitive Bonus Program, 4 Weeks PTO for All New Associates, 11 Holidays and 8 Early Release Days.

Matching Summary

Resolve Tier 1 and Tier 2 incidents and service requests submitted via phone, email, chat, or desk-side in a courteous, timely manner.

Skills & Requirements

Must-have

  • Microsoft 365 support
  • Active Directory / Azure AD
  • Windows 10/11 troubleshooting
  • Network configuration (TCP/IP, DNS, DHCP)
  • Mobile device management
  • Remote support tools
  • IT security fundamentals

Nice-to-have

  • Team mentorship and coaching
  • Proactive process improvement
  • Data-driven management
  • Continuous improvement culture
  • Positive learning-oriented team culture

Key Requirements

  • Associate's degree or equivalent experience
  • CompTIA A+ required
  • 2-4 years IT help desk experience
  • Microsoft 365 and AD/Azure AD experience
  • Ability to lift up to 50 pounds
  • Valid driver's license and travel to job sites

Work Rights

Not specified

Tailored Resume

Cover Letter