Early Customer Assistance Sydney

Commonwealth Bank

Sydney, New South Wales, Australia
On-site
Outbound and inbound customer calls
Negotiation skills
Customer situation understanding
You will be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution

Job Summary

  • You will be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
  • In your role as an Early Customer Assistance Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.
  • We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families.

Matching Summary

You will be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.

Skills & Requirements

Must-have

  • Outbound and inbound customer calls
  • Negotiation skills
  • Customer situation understanding
  • Payment solution agreement
  • Credit Cards, Home Loans, Personal Loans

Nice-to-have

  • Empathetic and resilient
  • Fast-paced environment
  • Drive to exceed expectations

Key Requirements

  • Must attend 4 weeks full-time mandatory training
  • Available for part-time shifts

Work Rights

Not specified

Tailored Resume

Cover Letter