This role is part of the Digital Customer Experience team at American Airlines driving user experience for customer and employee applications
Job Summary
This role is part of the Digital Customer Experience team at American Airlines driving user experience for customer and employee applications.
You will influence product decisions and collaborate with engineering to implement solutions using agile methodologies from inception through execution.
The position requires leading end-to-end UX design processes including research strategies, usability testing, and creating wireframes and prototypes.
Matching Summary
This role is part of the Digital Customer Experience team at American Airlines driving user experience for customer and employee applications.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years UX practitioner experience
Agile environment collaboration with engineers
Responsive and adaptive design skills
Mobile app design for iOS and Android
Figma and Adobe CC proficiency
Nice-to-have
Mentoring junior designers
Generative AI and spatial computing knowledge
DesignOps and standardization experience
Strong storytelling and presentation skills
Accessibility standards WCAG 2.0+ AA compliance
Key Requirements
Bachelor's degree in related discipline or equivalent