Customer Service Representative – Faults & Emergencies Open Day

Iberdrola

Glasgow, United Kingdom
Base: £27,498 py (pro rata for pyrt-time); bonus/e...
Calm and confident communication
Customer-focused and caring
Excellent pc skills
Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events

Job Summary

  • Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.
  • This role suits people who are customer focused and genuinely caring and excel on the phone, communicating clearly and confidently.
  • Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns.

Matching Summary

Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.

Salary

Base: £27,498 per annum (pro rata for part-time); Bonus/Equity: Not specified; Benefits: excellent benefits

Skills & Requirements

Must-have

  • calm and confident communication
  • customer-focused and caring
  • excellent PC skills
  • handling inbound and outbound calls
  • logging incidents across multiple systems
  • remaining composed under pressure

Nice-to-have

  • quick thinking and professionalism
  • self-starters who take initiative
  • supporting vulnerable customers
  • proactive wellbeing calls

Key Requirements

  • Not specified

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter