Global Process Owner (gpo) - Customer Care (m/f/d)

Air Liquide Healthcare

Saint-Priest, France
Hybrid
10-15 years customer care experience
End-to-end process ownership design
Bpm lean six sigma methodologies
Air Liquide Healthcare is seeking a Global Process Owner for Customer Care to enhance and optimize customer care processes on a global scale. The ideal candidate will have extensive experience in customer care, particularly in process transformation, and possess strong leadership and analytical skills

Job Summary

  • You will serve as the guarantor for the design, harmonization, and optimization of Customer Care processes globally.
  • The role requires leading multi-country transformation initiatives while integrating market best practices into service frameworks.
  • You must balance global consistency with local adoption by challenging status quos and mobilizing international subsidiaries.

Matching Summary

Match Score: 85

Air Liquide Healthcare is seeking a Global Process Owner for Customer Care to enhance and optimize customer care processes on a global scale. The ideal candidate will have extensive experience in customer care, particularly in process transformation, and possess strong leadership and analytical skills.

Skills & Requirements

Must-have

  • 10-15 years Customer Care experience
  • End-to-end process ownership design
  • BPM Lean Six Sigma methodologies
  • CRM AI Chatbot platform mastery
  • Influential leadership without authority

Nice-to-have

  • French or German language skills
  • Consulting-grade problem solving
  • Omnichannel engagement experience
  • Matrix organization navigation
  • Change management expertise

Key Requirements

  • Minimum 10 to 15 years experience in Customer Care
  • Fluent English required for daily international context
  • Advanced mastery of BPM, Lean, Six Sigma, and Design Thinking

Work Rights

Not specified

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