Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth
Job Summary
Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth.
Manage and develop a high-performing experience design team to deliver a cohesive and uniform customer experience aligned with strategic KPIs.
Collaborate closely with Group and Market design and CX teams to implement engagement features and drive adoption of innovative digital insurance experiences.
Matching Summary
Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth.
Skills & Requirements
Must-have
UX/UI design for mobile apps
Design system governance
User-centric journey design
Cross-functional team collaboration
Customer engagement optimization
Figma and Adobe CC expertise
Nice-to-have
Agile work environment experience
Financial services domain knowledge
Stakeholder influence and consensus building
Continuous improvement culture
Design thinking facilitation
Key Requirements
University degree in UX/UI or related design field
Minimum 10+ years experience in multinational environments
At least 5+ years in management or senior IC role
Experience in Financial Services, InsurTech or eCommerce preferred
Proven people management and transformative change experience
Strong communication and stakeholder management skills