Claims Process Analyst - Service Programs

AIG Group

Kuala Lumpur, Malaysia
Claims process analysis
Bordereaux and bulk claims handling
Process automation with excel
Collaborate with claims teams and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims handling

Job Summary

  • Collaborate with claims teams and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims handling.
  • Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate.
  • AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact.

Matching Summary

Collaborate with claims teams and stakeholders to understand operational pain points, particularly related to bordereaux and bulk claims handling.

Skills & Requirements

Must-have

  • Claims process analysis
  • Bordereaux and bulk claims handling
  • Process automation with Excel
  • Data analysis and quality assurance
  • End-to-end claims process understanding

Nice-to-have

  • Structured and analytical problem-solving
  • Clear communication with stakeholders
  • Continuous improvement initiatives
  • Insurance or claims experience preferred

Key Requirements

  • Proven process analyst experience
  • Advanced Excel proficiency (VBA/macros)
  • Familiarity with Power Automate desirable
  • Comfortable with large datasets

Work Rights

Not specified

Tailored Resume

Cover Letter