Associate Customer Success Manager

London Stock Exchange Group

Lagunilla De Heredia, , Costa Rica
Hybrid
Customer engagement at scale
Proactive communication using automation
Customer health monitoring
As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth

Job Summary

  • As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth.
  • You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop longterm relationships.
  • At LSEG, you’ll have the opportunity to be part of a world-leading financial markets infrastructure and data company.

Matching Summary

As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth.

Skills & Requirements

Must-have

  • Customer engagement at scale
  • Proactive communication using automation
  • Customer health monitoring
  • Collaborative problem-solving
  • Upsell and growth identification
  • Customer advocacy within organization

Nice-to-have

  • Tech-enabled strategies
  • Data-driven insights
  • Inclusive and collaborative culture
  • Commitment to sustainability

Key Requirements

  • Experience in customer success or account management
  • Understanding of data feeds, APIs, or real-time data integration
  • Experience with CRM tools
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work cross-functionally
  • Proven track record to meet and exceed targets

Work Rights

Not specified

Tailored Resume

Cover Letter