Not specified; not specified; unlimited pto; 12 we...
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B2b saas customer success experience
Managing complex technology implementations
High-touch mid-market customer management
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Ashby is seeking a Mid-Market Customer Success Manager for their EMEA region, aimed at enhancing customer experiences with their B2B SaaS products. The ideal candidate should have at least two years of customer success experience in a tech environment, specifically managing mid-market clients, and should be adept at fostering relationships and driving product adoption.
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Job Summary
The role involves managing a book of approximately 60 mid-market customers while driving adoption and retention through high-touch support.
Candidates will partner closely with cross-functional teams to implement complex technologies and create tailored 'Ah ha!' moments for clients.
Ashby offers comprehensive benefits including unlimited PTO, twelve weeks of paid family leave, and a $100/month education budget.
Matching Summary
Match Score: 75
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Ashby is seeking a Mid-Market Customer Success Manager for their EMEA region, aimed at enhancing customer experiences with their B2B SaaS products. The ideal candidate should have at least two years of customer success experience in a tech environment, specifically managing mid-market clients, and should be adept at fostering relationships and driving product adoption.
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Salary
Not specified; Not specified; Unlimited PTO; 12 weeks paid family leave; Stock options with 10-year exercise window
Skills & Requirements
Must-have
B2B SaaS customer success experience
Managing complex technology implementations
High-touch mid-market customer management
Cross-functional collaboration with Sales and Product
Product and domain expertise development
Nice-to-have
Previous recruiting or hiring manager experience
Strong teaching and communication skills
Detail-oriented operational mindset
Data-driven continuous improvement approach
Experience with technical workflows and configurations
Key Requirements
At least two years of B2B SaaS customer success experience