Service Desk It Operations Manager

AIRBUS DS GEO SA

Brașov, Romania
Hybrid
Technical leadership of service desk
Service desk kpi monitoring
Itil knowledge
Focus on operational management of the Service Desk, ensuring personnel readiness and performance monitoring against KPIs and SLAs

Job Summary

  • Focus on operational management of the Service Desk, ensuring personnel readiness and performance monitoring against KPIs and SLAs.
  • Responsible for stakeholder management with IT Service Managers, process optimization for efficiency, and onboarding/training local experts.
  • Offers a competitive salary, multiple bonuses, private medical plan, wellness access, hybrid work policy, provided transportation, and continuous development opportunities.

Matching Summary

Focus on operational management of the Service Desk, ensuring personnel readiness and performance monitoring against KPIs and SLAs.

Skills & Requirements

Must-have

  • Technical leadership of Service Desk
  • Service Desk KPI monitoring
  • ITIL knowledge
  • English communication skills
  • Process optimization for cost reduction

Nice-to-have

  • German language skills
  • Shared-service environment experience
  • Continuous improvement initiatives
  • Knowledge management strategies

Key Requirements

  • Several years of IT team leadership experience
  • ITIL Expert or Managing Professional Level
  • Experience in a shared-service environment

Work Rights

Not specified

Tailored Resume

Cover Letter