Etic, Service Desk - Graduate Program

PwC UK

Cairo, Egypt
It service desk experience
End-user support
Itsm processes
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries

Job Summary

  • As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
  • This role provides day-to-day IT operational support across enterprise systems.
  • Our focus is on responsiveness, clear communication, and continuous service improvement.

Matching Summary

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Skills & Requirements

Must-have

  • IT service desk experience
  • End-user support
  • ITSM processes
  • Troubleshooting
  • Service request management

Nice-to-have

  • Customer-focused mindset
  • Intellectual curiosity
  • Active listening
  • Empathy
  • Inclusion

Key Requirements

  • IT service desk or IT support role
  • Good understanding of ITSM processes
  • Experience with ticketing tools

Work Rights

Not specified

Tailored Resume

Cover Letter